Reviews policy

Who is listed. The directory includes Flexi Local clients, marked “Flexi Local client”, and other local businesses whose details come from their public Google listing, marked “Unclaimed” until the owner claims the profile. No business pays to be placed higher: lists are sorted by rating, then number of reviews.

Unclaimed profiles. These show only public facts: name, category, address, phone, website, opening hours, and the overall Google rating and review count with the date we checked them. Owners can claim their profile for free, and we confirm every claim by calling the number on the business's Google profile. Any owner can ask us to remove their profile.

Where ratings come from. Each rating shows the site it comes from (for example Google), the number of reviews and the date we checked it. We copy the overall rating and count as the site showed them that day, and link to the full set of reviews there. Where a profile shows reviews, they come live from the business's review platform, with every star rating included. We don't edit reviews or hide low ratings.

Nothing is filtered. We never hide a rating or a site because the score is low. Clients ask every customer for a review in the same way, with no rewards and without screening out unhappy customers first, as Google's rules require.

Corrections and removals. If something on a page is wrong, out of date or breaks a site's rules, use “Report a page” at the foot of any page. We check every report, fix or remove what's wrong, and keep a record of each change and why.

Who writes the profiles. Client profiles are written by Flexi Local with the business and approved by it. Flexi Local staff never write reviews of any business listed here.